Plan with confidence
Frequently Asked Questions
Clear answers about booking activities, Shaka Gold Card savings, suppliers, and planning your Hawaii experience.
FAQ
Common planning questions
A quick set of answers for travelers getting oriented.
Planning your trip
How do I find the right activity for my trip?
Start with the activities page and filter by island, activity type, duration, or traveler fit. Each card links to the provider booking experience so you can continue directly.
Are activity details managed by HawaiiFun or by providers?
HawaiiFun organizes discovery details, while providers own booking availability, payment, confirmation, and cancellation policies.
What should I check before choosing an activity?
Review the island, duration, inclusions, restrictions, provider details, and the booking page before you reserve.
Booking activities
Do I book directly on HawaiiFun?
HawaiiFun helps you discover and compare activities. Booking continues with the local provider or booking partner shown on the activity page.
Who handles payment and confirmations?
The provider booking page handles payment, confirmation, scheduling, and follow-up details unless the activity page says otherwise.
Can I contact a provider before booking?
Use the contact details or booking page supplied by the provider when you need specific availability, accessibility, or cancellation information.
Shaka Gold Card
What is the Shaka Gold Card?
The Shaka Gold Card is a savings card for participating Hawaii activities and attractions.
Where do I see savings?
Look for Shaka Gold Card references on activity and provider pages, then confirm the current savings before booking.
How many people can use one card?
One card starts at $30 and covers up to 4 people where participating-provider rules apply.
Supplier questions
How can providers participate?
Providers can contact HawaiiFun to ask about profile setup, activity listing support, and participation requirements.
Can suppliers manage their own information?
Supplier profile and listing workflows are handled through the supplier area when enabled for participating providers.
Who should suppliers contact?
Use the contact page or supplier registration path for provider participation questions.
Account and support
Where should travelers ask for help?
Use the contact page when the FAQ does not answer your planning, activity, or savings question.
Where should suppliers sign in?
Participating suppliers can use the supplier login page when their account access is active.
What information should I include in a support message?
Include your island, dates, activity name, provider name, and the kind of help you need so the request can be routed clearly.